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Thank you for shopping at Ifrahvc. This Refund and Return Policy outlines our procedures for refunds and returns to ensure a positive shopping experience. By making a purchase on our website, you agree to the terms and conditions outlined in this policy.
1. Refund Eligibility
a. Damaged or Defective Products:
We offer refunds on products in the following circumstances:
- The product is damaged during transit.
- The product is defective.
b. Incorrect Product Received:
If you receive the wrong product, please contact us immediately for assistance.
2. Return Process
To initiate a return, please follow these steps:
a. Contact Customer Support:
Contact our customer support team at support@ifrahvc.com within 7days of receiving your order. Provide your order number and details of the issue.
b. Return Authorization:
Our customer support team will guide you through the return process and issue a return authorization if applicable.
c. Return Shipping:
Return the product in its original packaging, including any accessories or free items received with the purchase. Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
3. Refund Process
a. Inspection:
Upon receiving the returned product, we will inspect it to ensure it meets our refund eligibility criteria.
b. Refund Method:
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
4. Non-Refundable Items
Some items are non-refundable, including:
- Downloadable software products.
- Gift cards.
5. Contact Information
If you have any questions about our Refund and Return Policy, please contact us at support@ifrahvc.com.
